Complaints Procedure Statement

Complaints Procedure Statement

 

Aims

 

Saltaire Primary School aims to provide high quality education for all children at all times.   The school welcomes every child and family and aim to provide friendly, nurturing environments within which all children can learn and develop.

This school believes that children, parents, carers and visitors can expect to be treated with dignity and courtesy, with prompt consideration being given to their needs and wishes.   School staff aim to work in genuine partnership with parents, carers and the wider community and welcome suggestions on how to improve their services at any time.     Any parent, carer or visitor who is uneasy or uncomfortable about any aspect of school should bring it to the attention of the Headteacher.    If this does not have a satisfactory outcome within a reasonable period of time, or if the problem reoccurs, then we would request that you put your concerns or complaint in writing to request a meeting with the Headteacher, or alternatively the Chair of Governors.   Should a meeting be requested, either party may be accompanied by a colleague (or friend / partner in the case of the complainant) following which an agreed written record of the discussions will be made and signed by both parties.

This policy should be used in conjunction with the DfE School Complaints Toolkit (2014) and the Best Practice Advice for School Complaints Procedures (2016).