Complaints Procedure Statement
Aims
Saltaire Primary School aims to provide high quality education for all children at all times. The school welcomes every child and family and aim to provide friendly, nurturing environments within which all children can learn and develop.
This school believes that children, parents, carers and visitors can expect to be treated with dignity and courtesy, with prompt consideration being given to their needs and wishes. School staff aim to work in genuine partnership with parents, carers and the wider community and welcome suggestions on how to improve their services at any time. Any parent, carer or visitor who is uneasy or uncomfortable about any aspect of school should bring it to the attention of the Headteacher. If this does not have a satisfactory outcome within a reasonable period of time, or if the problem reoccurs, then we would request that you put your concerns or complaint in writing, following the complaints procedure and using the relevant form below.
This policy is based on the Department for Education's best practice guidance for school complaints procedures (2020), the DfE's model complaints procedure and model policy for making serial and unreasonable complaints.
Under the school's complaints procedure, initial concerns should be raised with either the class teacher or headteacher. If the issue remains unresolved, the next step is to make a formal complaint at Stage 1 of the procedure. Completed forms will then be received by the school office and forwarded to the appropriate person, as follows:
Complaints against school staff (except the headteacher) will be forwarded to Robert Whitehead - Headteacher
Complaints that involve or are about the headteacher will be forwarded to the Chair of Governors
Complaints about the Chair of Governors, any individual governor or the whole governing will be forwarded to the Clerk to Governors
Please use the link below to access the online Stage 1 Complaint Form
In accordance with equality law, we will consider making reasonable adjustments if required, to enable complainants to access and complete this complaints procedure. For instance, providing information in alternative formats, assisting complainants in raising a formal complaint or holding meetings in accessible locations. If you require any assistance at any stage of this process please contact the complaints administrator by telephone on 01274 584093 or email at
office@saltaireps.co.uk.